Our company provides VIP & Fast Track services in UAE Airports.
We’ll fast-track you through all the airport formalities and take you to the arrivals area to meet family and friends.
There are few types of welcome services:
- Dubai International Airport: Ahlan, Marhaba, Al Majlis
- Al Maktoum International Airport: Marhaba
- Abu Dhabi International Airport: Golden Class operated by Pearl Assist Services.
- Sharjah International Airport: Hala Service
Services: Dubai International Airport – Terminal 1&3
NO SERVICE IN TERMINAL 2 AND NO DEPARTURE SERVICE
When requesting Ahlan Standard Service staff in uniforms will meet you at the entrance of the terminal with a name plate. They will guide you to the Ahlan Lounge- a comfortable waiting hall where you will be offered soft drinks, tea, coffee and snacks. You will be able to rest conveniently while the staff of the Ahlan Service will arrange for you all the necessary formalities (except for the retinal scan related to the passport and visa control). On request you will be assisted with the shopping in the Duty Free, then without waiting in a queue they will guide you to the meeting point.
When requesting Ahlan Premium in addition to the above listed services you will be assisted with getting your luggage and delivering it to your means of transport at the airport.
Services: (DXB) Dubai International Airport Terminal 1-2-3, (DWC) Al Maktoum International Airport
Gold Service on Arrivals – Dedicated one-to-one escort from arrivals gate (after the aerobridge) till the meeting point and complementary access to the Marhaba lounge at departure. (For passengers going out of the airport, clearing immigration.)
Service is available only in Terminal 1 and 3
Silver Service on Arrivals – Escort from the arrivals gate till outside the meeting point, the Marhaba Representative will wait at the arrivals gate (after the aerobridge) or in the arrivals area (after the passengers disembark from the bus) holding the passengers’ name board. (For passengers going out of the airport, clearing immigration. Assistance through all airport formalities
Silver Service on Departures – Escort from Marhaba Check-in area till the boarding gate
Family Package on Arrivals – Escort from the arrivals gate till outside the meeting point, the Marhaba Representative will wait at the arrivals gate (after the aerobridge) or in the arrivals area (after the passengers disembark from the bus) holding the passengers’ name board. (For passengers going out of the airport, clearing immigration.)
Family Package on Departures – Escort from Marhaba Check-in area till the boarding gate
Bronze Service on Arrivals- the passengers’ names will be displayed on plasma screens located at the arrivals level of the terminal. Passengers MUST identify themselves to the Marhaba Representative and will assist them from the arrival/immigration area before the Passport Control until an outside meeting point. (For passengers going out of the airport, clearing immigration.)
When requesting Al Majlis service you will be met at the exit of the plane and accompanied down the stairs to the airport in a separate vehicle (bus or limousine on your request), then transfer to a separate terminal. Here you will be met in a relaxed setting away from prying eyes and the crowd, provided with a separate passport control and carry out of all the formalities with your luggage while you are relaxing in the comfortable halls of the terminal having beverages and snacks. After completing all the formalities you will be guided to the meeting point.
Service at Sharjah International Airport
Arrival Meet and Assist Service
A dedicated Hala representative wearing a red jacket will meet you at the arrival gate holding a red board with the passenger’s name and guide you through each step of the airport process – from escorting you through dedicated eye scan and Immigration counters – to collecting your luggage. At the Baggage claim area, dedicated staff will arrange for the porter service to assist you with your luggage or bulky items. Porter will also transport your suitcases from the baggage conveyor to the location of your choice in the airport building.
Departure Meet and Assist Service
Passengers availing the service should report at the Hala Services information counter located at the departure area main entrance three (3) hours prior to the flight departure. A dedicated Halarepresentative will guide you through each step of the airport process from check-in at dedicated Hala counters, dedicated Immigration counters- and escort you to either their luxurious Lounges (payable) for some pre-flight relaxation or straight to your flight for Priority Boarding — no matter which airline you are flying on.
* For departure, kindly ensure to report 3-2 hours prior to the flight departure at the respective terminal.
* Please adviseMarutzzi Travel if you have a Representative from your side who will meet the Passenger at the airport.
GOLDEN CLASS operated by PEARL ASSIST
Services Abu Dhabi International Airport
Golden Class associates will be there to receive you as you walk out of the aircraft. All through immigration, customs and baggage collection, they will ensure you are well taken care of till exit.
Meet and Assist Plus (for VIP guests): Escorted right from disembarking the aircraft through immigration and customs straight into the Golden Class Lounge. You can eat, drink, relax, read or surf the net while our associates collect and look after your baggage.
Golden Class Lounge: up to 4 Hours
While waiting for your next flight or for your bags on arrival.
* When you arrive at the airport, an agent will meet at the exit of the aerobridge or bus disembarkation point carrying aa name board of the passenger. Female agent wearing a red uniform and male agent wearing grey uniform
* For departure, kindly ensure to report 3-2 hours prior to the flight departure at the respective terminal. Contact/advise Golden Class Departure staff 15 minutes before approaching the departure terminal for them to prepare to meet the passenger.
* Please advise Marutzzi Travel if you have a Representative from your side who will meet the Passenger at the airport.